Contact Us
Questions, sizing help, or something else โ we read everything. Prefer email? hello@northmyle.com
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A Few Things Worth Knowing
How does "crafted to order" affect delivery time?
Nothing ships from a shelf. Once your order's confirmed, we start making it โ that's why delivery takes a little longer than instant-stock stores. Most orders reach you within 7 days. Worth the wait.
What payment methods do you accept?
UPI, cards, netbanking, and Partial COD. Full payment gets your order into production faster โ crafted to order means we start the moment it's confirmed.
Why partial COD and not full COD?
Every order is crafted fresh, not pulled off a shelf. A small advance secures your size and starts production โ the rest is due on delivery. It's less painful than cash upfront, and it works both ways: you're not gambling on a shelf item, we're not gambling on production for someone who was never going to pay.
How do I track my order?
You'll get a tracking link the moment your order ships. No need to ask โ we'll tell you.
Can I return or exchange something that doesn't fit?
We don't offer size exchanges โ check our size chart before ordering, it's there for exactly this reason. We do accept returns for genuinely damaged or defective items, no questions asked.
Can I cancel or change my order after placing it?
Reach out fast. Once production starts, we can't pull it back โ but if you catch us early, we'll sort it out.
How does Buy 1, Feed 1 actually work?
Every order funds one meal for a stray. No tracker, no fanfare โ just how it works, every single time.
Do you ship outside India?
Not yet. We're building this one city, one order at a time.
What if my item arrives damaged or wrong?
Email us with a photo โ hello@northmyle.com. We'll fix it, no interrogation.
